Cancellations & returns

In accordance with the UK Distance Selling Regulations you have the legal right to cancel your contract with us up to 7 working days from the day after you receive your goods. Please email info@shanisembroidery.co.uk detailing your wish to cancel the order, your order number, and your name and address- or write to Shani's Embroidery, Unit 2b Tattershall Road Industrial Estate, Tattershall Road, Woodhall Spa, Lincolnshire LN10 6TW. You must return any goods you have received to us at the above address as soon as possible. The cost of the item(s) purchased and the cost of sending your order to you will be refunded within 30 days of your cancellation. You will however need to pay for the cost of returning the item(s) to us as per our returns policy detailed below.

PLEASE NOTE:  Personalised items can not be returned unless found faulty due to the manufacturing process.

RETURNS POLICY

If you are unhappy with any products purchased from Shani's Embroidery Limited you can return them to us at our registered address below in their original condition, unworn, with all labels attached within 28 days. We will then issue a refund for the full amount paid (excluding postage and packaging costs which are non-refundable except in the case of faulty or incorrect goods, or of goods returned within 7 working days from the day after you received the goods).

Please repack the items in their original packaging and send them to us at your cost. For your protection we recommend that you use a recorded delivery service as Shani's Embroidery Limited cannot be held responsible for non-receipt of goods. This returns policy does not effect you statutory rights.

In the case of goods thought to be faulty we will either repair, replace, re-proof, or credit at our discretion when a product is found to be imperfect.

Please note that we handle returns as soon as they arrive, but this process can take up to 15 working days during very busy periods.

Shani's Embroidery Limited Unit 2b, Tattershall Road Industrial Estate, Tattershall Road, Woodhall Spa, Lincolnshire, LN10 6TW.

 
PLEASE NOTE:  Personalised items can not be returned unless found faulty due to the manufacturing process.
 

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